The Bicycle Exchange | Workshop Services

Smooth, accurate gear shifting transforms the way your bike rides. Whether your gears are skipping, your chain is jumping or your bike simply doesn't feel right, our experienced workshop can diagnose the problem and restore crisp, reliable shifting.

We service road bikes, gravel bikes, mountain bikes, commuter bikes and kids' bikes using professional tools and careful adjustment techniques.

Not sure what your bike needs?

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Prefer to speak with us? Give us a call: 0437 699 292

Are Your Gears Showing These Symptoms?

Gear problems don't always mean expensive repairs. Many shifting issues can be resolved with a professional adjustment before worn components need replacing. If you're experiencing any of the symptoms below, our workshop can diagnose the cause and recommend the right solution.

  • Poor Shifting Performance

    Your bike doesn't shift as smoothly as it should.

    Gears skip under load
    Difficulty changing gears
    Delayed gear changes
    Chain jumps between gears
    Misses gears while riding
    Won't shift into every gear

  • Noisy or Rough Drivetrain

    Your drivetrain is telling you something isn't right.

    Clicking while pedalling
    Rattling gears
    Chain rubbing the derailleur
    Grinding noises
    Rough drivetrain feel
    Excessive drivetrain vibration

  • New Parts need Installing

    Gear adjustments are often needed after changes to your bike.

    Bike has been dropped
    Rear derailleur knocked
    New gear cable installed
    New chain fitted
    New cassette installed
    Bike transported recently

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Find the Right Service for My Bike

Whether your bike needs a quick tune-up or a complete performance overhaul, we've designed our servicing options to suit every rider and every budget. If you're unsure which service is right, don't worry—we'll assess your bike and recommend the best option.

COMPARE SERVICE LEVELS

Why Aren't My Gears Shifting Properly?

A bicycle drivetrain relies on several components working together with very small tolerances. A seemingly minor adjustment or worn component can have a noticeable effect on shifting.

Common Causes Include:

Cable Stretch or Wear

Mechanical gear cables can stretch, corrode or become contaminated over time, affecting derailleur movement and gear indexing.

Incorrect Gear Indexing or Bent Derailleur Hanger

Small changes in cable tension can cause the derailleur to sit slightly out of position relative to the cassette.

A minor knock or fall can bend the derailleur hanger enough to cause poor shifting across the cassette.

Dirt and Contamination

A heavily contaminated drivetrain can become noisy, inefficient and difficult to shift accurately.

Worn Chain or Cassette

Chains, cassettes and chainrings wear with use. Excessive drivetrain wear can cause poor shifting or skipping under load.

The important thing is diagnosing the cause before replacing parts. Many shifting problems can be corrected through adjustment, while others require worn or damaged components to be replaced.

We'll explain what we find before recommending additional work.

Do It Yourself With These Essentials:

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Is my bike even worth fixing?

We'll let you know. If replacing it is the better option, we can also discuss trade-in, consignment or help you find a quality pre-loved bike.

BROWSE PRE-LOVED BIKESEXPLORE TRADE-IN OPTIONS

Repair it. Trade it. Sell it. Upgrade it. We'll help you choose the option that's right for you.

Workshop servicing you can rely on

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  • All Bike Types

    Road, Gravel, Mountain, Commuter, Hybrid, Kids, E-Bikes and E-Trikes.

  • Clear Advice

    We explain what your bike needs before completing additional work.

  • Experienced Workshop Care

    Detailed inspection, professional adjustment and final quality control.

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