Terms of service

Terms of Service / Conditions of Use

Effective Date: 08/10/2025

Welcome to The Bicycle Exchange. By using our website and/or placing an order, you agree to these Terms of Service, our Privacy Policy, our Shipping Policy, our Returns & Refunds Policy, our Service Policy, and any other policies referenced on this website.

1. Who We Are

2. Use of the Website

  • You must be at least the age of majority in your state or territory to use this website.
  • You agree to use the website lawfully and in accordance with these Terms.
  • We reserve the right to refuse service or cancel orders at our discretion, including where there is a pricing error or suspected fraudulent activity.
  • We may suspend, restrict, or terminate access to the website (including user accounts) where we reasonably believe there has been misuse, unlawful activity, or breach of these Terms.
  • We do not guarantee that the website will be available at all times or that access will be uninterrupted, secure, or error-free.

3. Orders and Acceptance

  • By placing an order, you make an offer to purchase goods from us.
  • An order is considered accepted once the goods are dispatched or collected.
  • We reserve the right to cancel or refuse any order prior to dispatch, including due to stock unavailability, pricing or description errors, or suspected fraud.
  • All prices are listed in Australian Dollars (AUD) and include GST where applicable.

4. Payment

  • Payments are processed securely via third-party payment providers.
  • You must provide valid and accurate payment information.
  • You authorise us to charge your selected payment method for the total purchase price, including shipping and any additional charges.

5. Shipping & Delivery

  • Please refer to our Shipping Policy for full details regarding shipping methods, costs, and delivery timeframes.
  • Title (ownership) and risk in the goods pass to you upon delivery, collection, or handover to your nominated carrier.
  • We are not responsible for loss, delay, or non-delivery resulting from incorrect or incomplete delivery information supplied by you.

5A. Click & Collect / In-Store Collection

  • Valid photo identification matching the order details may be required at collection.
  • We reserve the right to refuse collection if identification cannot be provided.

6. Returns & Refunds

  • Returns, refunds, and exchanges are governed by our Returns & Refunds Policy.
  • Nothing in these Terms limits or excludes your rights under the Australian Consumer Law.
  • Lifetime Free Basic Servicing and any voluntary assurance programs do not, by themselves, create an automatic right to a return, refund, or exchange.

6A. Bike Shipping & Assembly

  • Bicycles may be shipped partially disassembled.
  • If you are not confident assembling a bicycle, we recommend using a qualified bicycle mechanic.
  • To the extent permitted by law, we are not responsible for damage, injury, or loss arising from incorrect or improper assembly after delivery or collection.

7. Product Information, Descriptions & Images

  • Product descriptions and images are provided in good faith but may contain errors or variations.
  • Images are illustrative only and may not reflect exact specifications.
  • We reserve the right to correct errors or cancel orders where inaccuracies are identified.

8. Consignment & Third-Party Goods

  • Some goods may be sold on a consignment or agency basis.
  • Where applicable, this will be disclosed in the product listing.

9. Pre-Owned / Second-Hand Goods

  • Pre-owned and second-hand goods may show signs of prior use.
  • Condition details should be reviewed carefully before purchase.
  • Consumer guarantees apply with regard to age, price, and condition.

10. Servicing, Warranties & Consumer Guarantees

  • All goods supplied by The Bicycle Exchange come with guarantees that cannot be excluded under the Australian Consumer Law.
  • Manufacturer warranties apply where offered by the manufacturer.
  • Our Warranty & Claims Policy explains how warranty, fault, and consumer guarantee claims are assessed for both new and second-hand goods.
  • We offer Lifetime Free Basic Servicing and a 90-Day Voluntary Mechanical Assurance as described in our Service Policy and Warranty & Claims Policy. These programs are provided in addition to, and do not limit, your rights under Australian Consumer Law.
  • Lifetime Free Basic Servicing is provided at The Bicycle Exchange workshop location only (Williamstown, VIC) and is not available through third-party service providers or other outlets.
  • Routine servicing, inspection, or adjustment does not, by itself, indicate a fault or defect.

11. Events, Pop-Ups & Promotional Sales

  • Event-specific or promotional sales may have additional terms disclosed at the point of sale.
  • Australian Consumer Law rights continue to apply.

12. Force Majeure

  • We are not responsible for delays or failure to perform obligations due to events beyond our reasonable control.

13. Intellectual Property

  • All website content is owned by or licensed to The Bicycle Exchange.

14. Third-Party Links

  • We are not responsible for third-party websites linked from our Services.

15. Limitation of Liability

  • To the extent permitted by law, we are not liable for indirect or consequential loss.
  • Our liability for goods is limited to remedies required under Australian Consumer Law.

16. Indemnity

  • You agree to indemnify The Bicycle Exchange against losses arising from misuse or breach of these Terms.

17. Changes to These Terms

  • We may update these Terms from time to time. Updated versions will be posted on this website.

18. Governing Law

  • These Terms are governed by the laws of Victoria, Australia.